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Our Staff

Why Choose a Hearing Instrument Specialist?

As you may know states vary in the education requirements and the skill set required to be licensed as a hearing aid dispenser. Although Alaska has neither licensing requirements nor continuing education requirements for hearing instrument dispensers Ken and his staff have received, and contine to acquire, many hours of education each year in order to stay current in their field of expertise.

Hearing instrument specialists in Alaska perform hearing evaluations specifically for the purpose of determining whether or not hearing instruments would be of benefit to an individual.  These tests involve the same procedures used by audiologists but are not for the purpose of diagnosing the cause of hearing problems if discovered.  Since dispensers in Alaska are not permitted to charge for hearing tests, all the insurance benefit a person may have will go toward the purchase of hearing devices and not toward costly diagnostic procedures and testing.  This will ultimatly result in a significant savings for you. 

Prior to testing, an otoscopic exam is performed to make sure the ears are not occluded and/or there is nothing that appears unusual requiring the attention of a physician.  In addition, a set of federally mandated questions are used to determine if a client should be referred directly to a physician prior to testing.  So even though it is always a good idea to see your doctor prior having your hearing tested, if a client chooses not to do so, they can be comfortable in knowing that any problems that may be discovered by our staff will not be ignored.

In addition to actually testing hearing and fitting hearing instruments, Ken and his staff have invested in the training and equipment needed to service and repair most hearing instrument types and brands.  

Please contine below to learn more about the friendly and competent staff here at The Hearing Center


Klepinger Ken Klepinger
BC-HIS, Owner

Ken Klepinger, BC-HIS, has been providing expert hearing care for over 2 decades.  Ken's interest in excellent hearing care started early in life when both of his parents were diagnosed with hearing loss and fitted with hearing instruments. Over the years he has helped initiate a hearing care program in Russia by training Russian ENTs in the art of fitting hearing aids. Ken is a member of the International Hearing Society. In addition he has won several industry awards including; Outstanding Performance in Helping Hearing Impaired Award and the Beltone Master Hearing Aid Specialist Award. Ken was trained under an apprenticeship program in the state of Wyoming.  He worked in an intern type setting with one of the members of the Wyoming Board of Hearing Aid Specialists which included dispensers, audiologists and doctors.   After his apprenticeship, he was required to pass a seven part examination and perform testing and fitting procedures while being evaluated by the Otolaryngologist that was on the state board at that time.  In 2001 Ken passed the National Board Certification examination.  This is a difficult test that many audiologists and physicians are unable to pass without extensive experience in fitting and adjusting hearing instruments.   Since that time in nearly thirty years of business, Ken as well as his staff have worked to stay current on developments in the field of hearing and hearing technology. 

         "People are often reluctant to get their first hearing aid. But the differences that I see in my patients are amazing. Giving them back the ability to hear can literally bring a person back into the world around them. It makes it a pleasure to come to work every day."   -Ken Klepinger

Musser Heather Musser

Heather Musser, HIS, is the daughter of Ken and Denise. She grew up helping her parents in the office performing various tasks such as cleaning hearing aids and answering phones. After finishing high school Heather began working in Office Administration and did this for several years until merging into the Human Resources field. She has since brought her skills to the Hearing Center, and has been working with us since 2010. She is a State of Alaska licensed Hearing Aid Dealer. Heather completed the Hearing Instrument Sciences course through Alan Lowell Seminars Hearing Healthcare Professional University and is working toward National Board Certification. Heather is passionate about helping people to care for their hearing.

"Hearing loss affects more than just hearing, it effects someones overall quality of life. When I have the opportunity to help my clients recconect with their family, their friends and their world, I am confident their quality of life has improved and I am privileged to have helped them on this journey."

Klepinger Denise Klepinger
HIS, Owner

Denise Klepinger, HIS, has been working in and around the Hearing Care industry for over 15 years. She started in the field when she and her husband Ken decided to venture into business for themselves and purchase The Hearing Center in 1995. Denise started mainly handling the day to day management of the office and accounts as well as coordinating patient care. Denise always enjoyed seeing what a difference it made for Kens’ patients when they regained their ability to hear. On a personal level, having a husband with hearing loss, she saw the value that hearing instruments bring to the life of the patient as well as family and friends around them. This motivated her to take the next step and Denise became a State of Alaska licensed Hearing Aid Dealer in 1998. In the years since licensure she has participated in many opportunities to expand her education in order to provide the best possible care to her patients. Denise is a current member of the International Hearing Society.